This document sets set forth the policies and guidelines applied by LeaseWeb in its relationship with Customer, in
particular to clarify the manner in which the Services and Equipment may be used by Customer and what manner
of use is considered unacceptable by LeaseWeb. LeaseWeb’s general terms and conditions (the “General Terms”),
LeaseWeb’s service specification (the “Service Specification”), and LeaseWeb’s Support and Service Level Schedule
(“Support and Service Level Schedule”), are also part of the Agreement and apply to the Services and any
Equipment provided by LeaseWeb.