Table of Contents
Chapter F. Investigation and enforcement policy
1.1. LeaseWeb reserves the right to investigate (potential) security risks to its Network. As part of its investigation, LeaseWeb may –for example–
review and investigate Customer’s security log, as referred to in Section 6.3 of Chapter B.
1.2. LeaseWeb reserves the right to investigate suspected violations of the LeaseWeb Policies. LeaseWeb will investigate complaints and may, in
its sole discretion, take action based on the rules below.
1.3. When LeaseWeb becomes aware of possible violations by Customer and/or its End Users, as part of its investigation, LeaseWeb may, acting
reasonably and providing Customer with information on (the grounds for) LeaseWeb’s investigation, (i) gather information from Customer
involved; (ii) gather information about Customer involved; (iii) if relevant, gather information from a complaining party; (iv) block access at
the router and/or switch level to Customer's Infrastructure; (v) deny Customer (physical) access to its Infrastructure; and/or (vi) in view of the
above, request Customer’s login and a password to the Infrastructure for audit purposes..
1.4. Customer shall grant LeaseWeb any information and – further to a request of the relevant (law enforcement) authorities to LeaseWeb or
Customer – access to its Infrastructure required by LeaseWeb in order to perform its investigation.
2.1. Customer shall immediately terminate the provision of service to an End User ‐and terminate an End User’s access to the Service‐ in the event
that such End User is discovered to be a repeat infringer or violator of the LeaseWeb Policies, as referenced in Section 6.2 of Chapter B.
2.2. If according to LeaseWeb’s findings any of the LeaseWeb Policies has been breached, LeaseWeb shall be entitled to take responsive action,
legal or otherwise, against Customer and/or End User or other person responsible for the breach of the LeaseWeb Policies.
2.3. What action is appropriate will be determined by LeaseWeb from time to time, in its sole discretion, and may for example include: (i)
suspension or termination of any or all of the Services; (ii) suspension or termination of the Service Levels; (iii) (selective) IP port‐blocking; (iv)
a reinstall of the server(s); and/or (v) termination of the Agreement. Other examples of actions that may be taken by LeaseWeb are set forth
below in Section 2.4 and 2.5 of this Chapter F.
2.4. If according to LeaseWeb’s findings Customer has repeatedly materially breached the LeaseWeb Policies, LeaseWeb may terminate the
Agreement in accordance with terms and conditions set forth in the General Terms.
2.5. If LeaseWeb is notified by a third party, including any Law enforcement authority, of a (suspected) breach by Customer of any of the
LeaseWeb Policies, LeaseWeb shall be entitled to release any contact information with respect to Customer to such party, in order to assist
that third party in resolving security incidents.
3.1. Without prejudice to the above or any other provision of the LeaseWeb Policies, LeaseWeb does not intend to review, monitor or control as a
precautionary measure all content sent or received by Customers using the Services. Accordingly. LeaseWeb accepts no responsibility or
liability to Customers or any other person for the content of any communications that are transmitted by or made available to Customers or
their End Users, regardless of whether they originated from the Network or the Services.
3.2. None of the provisions of this Chapter F or any of the other Chapters of the LeaseWeb Policies shall in any way limit or prejudice any other
rights or remedies LeaseWeb may have.