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en:help_system:rules_leaseweb:pravila_kompanii:razdel_g._principy_ehkspluatacii_oborudovanija

Chapter D. Facility operations policy

1. Introduction

1.1. The Facility Operations Policy contains a code of conduct for the day to day operations – and the presence of Customers – at a LeaseWeb
Datacenter.

1.2. LeaseWeb has adopted the Facility Operations Policy for the security and safety of Customers, Customer’s employees, Customer’s
(sub)contractors and/or the Infrastructure.

2. Shipments

2.1. Each Customer shall observe the shipping and receiving policies adopted from time to time by LeaseWeb with respect to shipment of
Equipment to and from the LeaseWeb Datacenter.

2.2. Customer shall notify LeaseWeb of any intended shipment to the LeaseWeb Datacenter, at least two (2) business days before the intended
delivery date of the Equipment. Such notification will be given by Customer by means of the shipment notification form available in the
Customer Portal. In relation to administrative activities performed by or on behalf of LeaseWeb in connection with such shipment, LeaseWeb
shall be entitled to payment by Customer of a shipment charge in the amount of: (i) fifty US Dollar ($ 50.‐‐), in the event that Customer has
timely notified LeaseWeb of the intended shipment; or (ii) two hundred and fifty US Dollar ($ 250.‐‐), in the event that Customer has not
notified or has not timely notified LeaseWeb of the (intended) shipment.

2.3. All costs related to Customer’s shipments of Equipment to or from a LeaseWeb Datacenter shall be at Customer’s cost and expense.

2.4. Customer shall be responsible for cleaning up and disposal of all materials and equipment used for Customer’s shipment. Customer shall
ensure that such shipment material is removed from the LeaseWeb Datacenter on the same day as the date of delivery. If Customer does not
comply with this provision, LeaseWeb shall charge a clean‐up fee to Customer.

2.5. LeaseWeb shall not be responsible for shipments to or from the LeaseWeb Datacenter. All shipments made or sent by Customer shall be at
Customer’s own risk.

3. Storage

3.1. LeaseWeb Datacenters have little or no storage area. LeaseWeb cannot assure the safety of Colocated Equipment that is not secured in the
Housing Space or contained within the Datacenter.

3.2. If Customer is not ready to install certain equipment, and it is too bulky to contain within the Housing Space, LeaseWeb may require
Customer to store the Equipment in a storage area at Customer’s expense.

4. Conduct at LeaseWeb datacenter

4.1. With the exception of an Emergency, Customer shall give notice to LeaseWeb at least twenty four (24) hours prior to visiting an LeaseWeb
Datacenter.

4.2. Customer is required to sign in and out when exiting and entering the LeaseWeb Datacenter, whereby Customer shall indicate its time of
entry and time of exit.

4.3. When entering or exiting the LeaseWeb Datacenter, Customer shall use the secure access point installed from time to time by LeaseWeb or
the operator or owner of LeaseWeb Datacenter.

4.4. Each visitor of the LeaseWeb Datacenter is required to wear his/her (personal) access card and shall be able to provide LeaseWeb with official
identification papers (e.g. passport or drivers licence) at all times during his/her presence at the LeaseWeb Datacenter.
4.5. When inside the LeaseWeb Datacenter, Customer shall ensure that it closes doors after use, in order to maintain a closed and secure
environment and thus ensuring an efficient environment for the fire protection system and climate control system.

4.6. LeaseWeb may (at its discretion) accompany Customer inside the LeaseWeb Datacenter and LeaseWeb may (at its discretion) remain with
Customer for the entire time that Customer is inside the LeaseWeb Datacenter.

4.7. Customer shall not interfere in any way with LeaseWeb’s use or operation of the LeaseWeb Datacenter or with the use or operation of any
Equipment installed by other parties, including Equipment of other Customers.

4.8. Customer shall refrain from any actions that may damage the Housing Space or the LeaseWeb Datacenter or any Equipment of a third party,
including Equipment of other Customers.

4.9. Customer shall refrain from operating any Equipment that may constitute a safety hazard. If in doubt, Customer shall consult the facility
manager of the LeaseWeb Datacenter or – in the facility manager’s absence – another employee of LeaseWeb.

4.10. Customer shall, at all times, act in a professional manner. LeaseWeb may at its sole discretion remove any of Customer’s personnel or
Customer’s (sub)contractors or third party agents, if such person does not comply with the Facility Operations Policy, any other LeaseWeb
Policy, or any instruction provided by an employee of LeaseWeb.

4.11. In case of an Emergency, such as a fire, which in general will be indicated by the sound (slow whoop) of an alarm system, Customer shall
immediately evacuate the LeaseWeb Datacenter.

4.12. Smoking is prohibited in the entire LeaseWeb Datacenter. Eating and drinking is prohibited in the areas within the LeaseWeb Datacenter
where the Housing Space and/or Equipment is located.

4.13. Within the areas where the Housing Space and/or Equipment is located, Customer shall refrain from any activity that may cause dust
particles. One of the reasons for this prohibition, is that dust particles may set off the automatic alarm system. If in doubt, Customer shall
consult the facility manager of the LeaseWeb Datacenter or, in the facility manager’s absence, another employee of LeaseWeb.

4.14. Unless expressly required under any (product)insurance warranty, Customer shall not bring any packaging material into the areas where the
Housing Space and/or Equipment is located and any (card board) boxes shall be unwrapped by Customer in the loading bay area. Should
Customer ‐ in view of a (product)insurance warranty ‐ require to bring packaging material into the areas where the Housing Space and/or
Equipment is located, it will notify LeaseWeb thereof in advance. LeaseWeb will then assign a member of its staff to accompany Customer
during Customer’s presence in the areas where the Housing Space and/or Equipment is located. Customer is under an obligation to remove
all packaging material from the areas where the Housing Space and/or Equipment is located, within one (1) hour after entering the relevant
area.

4.15. Before exiting the LeaseWeb Datacenter, Customer shall ensure that its Housing Space is closed and locked.

4.16. Customer shall immediately report any irregularities and/or alarms, noticed by Customer during its presence in the LeaseWeb Datacenter, to
the facility manager of the LeaseWeb Datacenter or, in the facility manager’s absence, another employee of LeaseWeb.