1.1. In addition to the definitions set out in the General Conditions, the Support and Service Level Schedule and the Services Specification, the
following definitions shall apply:

Arin means the American Registry for Internet Numbers.

Blacklist means a so called blacklist or block list which is a basic access control system that denies entry or access to a specific list or range of
users or network addresses or IP addresses, as a result of which e‐mail sent by a user or from a network address or from an IP address that
is on the blacklist will not reach its intended destination or recipient.

DDoS means Distributed‐Denial‐of‐Service.

DoS means Denial‐of‐Service.

DRDoS means Distributed‐Reflected‐Denial‐of‐Service.

Infrastructure means the Equipment and virtual machines that support the flow and processing of information, including storage, servers and
networking components.

ICANN means Internet Corporation for Assigned Names and Numbers, a not‐for‐profit public‐benefit corporation, which is among other
responsible for managing the Internet Protocol address spaces and assignment of address blocks to regional Internet registries, for
maintaining registries of Internet protocol identifiers, and for the management of the top‐level domain name space

IRC means Internet relay chat which is a form of real‐time Internet text messaging or synchronous conferencing.

Mail Bomb means (i) e‐mailing copies of a single message to many receivers; and/or (ii) sending large or multiple files or messages to a single
receiver with malicious intent.

Spam means unsolicited broadcast e‐mail or unsolicited commercial e‐mail that is sent to addresses that do not affirmatively and verifiably
request such material from that specific sender, including but not limited to advertising, surveys, information pieces, third party
spamming, website addresses, sales, and auctions.

Virus means any type or form of malicious‐, hostile‐, intrusive‐ or annoying Software, including but not limited to computer viruses, worms,
trojan horses, spyware and dishonest adware.

World Wide Web means a system of interlinked documents that runs over the Internet.

2.1. LeaseWeb aims to promote a high level of responsible behaviour in connection with the use of its Services, as well as, amongst others, the
use of the Internet and the use of E‐mail. For this purpose, LeaseWeb has created the LeaseWeb Policies.

2.2. All Customers must comply with the LeaseWeb Policies and Customer is required to ensure that its End Users are aware of and comply with
the LeaseWeb Policies, as though such End User were a Customer. A breach of the LeaseWeb Policies by an End User shall be attributable to
Customer, and thus shall; also be considered a breach of the LeaseWeb Policies by Customer.

3.1. The LeaseWeb Policies consist of: (i) the Acceptable Use Policy; (ii) the Security Policy; (iii) the Facility Operations Policy; and(iv) the
Infrastructure Policy, and (v) the Investigation and Enforcement Policy.

3.2. LeaseWeb reserves the right to unilaterally update or change or amend the LeaseWeb Policies in accordance with the provisions of the
General Terms.

4.1. Customer shall designate (i) a contact person whom LeaseWeb may contact at any time in connection with (suspected) violations by
Customer or its End Users of the LeaseWeb Policies, (ii) a contact person whom LeaseWeb may contact at any time in the event of an
Emergency.

4.2. Customer will provide to LeaseWeb a means of contacting said contact person(s) at any and all times, and Customer shall ensure that the
information set forth in the Customer Portal with respect these contact persons is and remains up to date.