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en:help_system:rules_leaseweb:specifikacii_uslug:razdel_d._drugie_uslugi

Chapter E. Other Services

1. Tape rotation

1.1. LeaseWeb shall provide tape rotation services in the event agreed between Parties in writing. In the event the tape rotation is provided in
relation to Dedicated Equipment, the tape rotation shall be performed as an Advanced Support Service, and in case said tape rotation is
performed in relation to Colocated Equipment, the tape rotation shall be performed as a Remote Hands Service.

1.2. The storage location of the tapes, the times the tape rotation is performed and the frequency of the tape rotation shall be agreed between
LeaseWeb and Customer in writing.

1.3. Customer is and shall at all times remain responsible for making regular backups of its data (including the backup to the storage tapes) and
for the configuration and maintenance of Customer’s backup program.

2. Firewall and load balancing

2.1. Customer shall at all times be solely responsible for the configuration and maintenance of all hardware firewalls and hardware load balancers,
irrespective whether such hardware firewall is leased by Customer from LeaseWeb.

2.2. Customer may request LeaseWeb to carry out the initial installation of a hardware firewall and hardware load balancer. In case said firewall
and hardware load balancer is leased by LeaseWeb to Customer, the configuration shall be performed as part of the Advanced Support
Services, and in case said firewall and hardware load balancer is part of the Colocated Equipment, the configuration shall be performed as
part of the Remote Hands Services.

2.3. Customer understands and agrees that a hardware firewall is only part of the security of Dedicated Equipment or Colocated Equipment, and
that Customer shall be responsible for taking additional measures to protect its Dedicated Equipment or Colocated Equipment.

2.4. Regardless whether the initial configuration is performed by LeaseWeb, Customer shall be solely responsible for testing whether the
hardware firewall and load balancer is adequately configured.

3. SSL

3.1. LeaseWeb offers SSL certificates for encryption of data traffic to and from Customer’s websites. Customer understands and agrees that the
SSL certificate is only part of the security of Customer’s data traffic, and that Customer shall be responsible for taking additional measures to
protect its website and data traffic.

4. Mail

4.1. LeaseWeb offers Customer mailboxes on LeaseWeb’s shared mail server. Customer may order the mailboxes per 50. The mailboxes may be
used for multiple domain names.

4.2. LeaseWeb offers Customer Batch SMTP on LeaseWeb’s shared mail server. The Batch SMTP may only be used for one (1) domain name.

5. Domain names

5.1. All domain name related tools provided on LeaseWeb’s websites or the Customer Portal are provided as a convenience for Customers.
LeaseWeb does not warrant the accuracy or utility of these tools.

5.2. Customer shall comply with the policies, guidelines, terms and conditions applied from time to time by the organization or entity which shall
be responsible for the management (registration and/or distribution and/or giving into use) of an (Internet) domain, such as, for example,
ICANN. By registering a domain name through LeaseWeb, Customer shall (in addition to the Agreement with LeaseWeb) enter into an
agreement with the registry of the relevant domain name. The general terms and conditions used by such registry (as amended from time to
time by the registry) shall be an integral part of said agreement with the registry, and Customer agrees to comply in all respects with all
provisions set forth in said general terms and conditions.

5.3. As a condition to continued registration of the domain, Customer must keep the registration information current, complete and accurate.

5.4. In the event Customer’s End User is the holder/registrant of a domain name registered through LeaseWeb, Customer represents that it is fully
authorized to act on behalf of the End User, and Customer shall indemnify LeaseWeb against all claims and demands of the End User in
relation to said domain name(s). Without limiting the generality of the foregoing, Customer’s End User may directly request LeaseWeb to
perform administrative changes in relation to the domain names registered in its name(including change of address, change of domain name
holder, etc), and LeaseWeb may accept and deny such requests, in its sole discretion, without Customer’s consent.

5.5. LeaseWeb does not guarantee that Customer will be able to register or renew a desired domain name, even if an inquiry indicates that a
domain name is available for registration, because LeaseWeb cannot know with certainty whether or not the domain name which Customer
is seeking to register is simultaneously being sought by a third party, or whether there are any inaccuracies or errors in the domain name
registration or renewal process or related databases.

5.6. LeaseWeb's delivery of the domain name registration service depends upon its computer system, the computer system of its subcontractors
and the computer system of LeaseWeb’s registrar. LeaseWeb does not guarantee that these computer systems are error‐free, and LeaseWeb
shall in no event be liable vis‐à‐vis Customer for any damages resulting from errors occurring in these systems.

5.7. LeaseWeb may charge Customer for all administrative actions that Customer or the domain name holder requests LeaseWeb to perform in
connection with a domain name.

6. Leaseweb backup service

6.1. LeaseWeb’s backup service (the “Backup Service”) is designed to (i) allow Customer to store a copy of Customer’s server data (such as
operating system, applications and data components) on a shared storage platform, and to (ii) facilitate Customer to restore the backed up
data to Customer’s server.

6.2. Customer shall be fully and solely responsible for (i) downloading the backup Software that is made available by LeaseWeb as part of the
Back‐Up Service and installing this Software on the authorized number of Customer’s server(s) within the LeaseWeb Network, (ii) configuring
the Backup Service and said software, (iii) testing the Backup Service and said software regularly to determine if it is capturing Customer’s
server data properly and without any errors, and (iv) ensuring that there is sufficient storage room for Customer’s backup data.

6.3. LeaseWeb will charge Customer for any data traffic between Customer’s server and the storage platform resulting from the use of the Back‐
up Service, in accordance with Chapter B (IP Connectivity).

6.4. THE BACKUP SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND LEASEWEB DOES NOT GUARANTEE THAT THE BACKUP
SERVICES AS PROVIDED BY LEASEWEB WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR‐FREE. BECAUSE OF TECHNICAL LIMITATIONS
REGARDING BACKUPS ON LIVE SERVERS AND THE POSSIBILTY OF DATA CORRUPTION, LEASEWEB IN NO WAY GUARANTEES THE USEABILITY
OF ANY DATA FROM ANY GIVEN BACKUP SET. SECTION 17.1 OF THE GENERAL TERMS SHALL APPLY ACCORDINGLY.

6.5. LeaseWeb grants Customer a non‐assignable and non‐exclusive license to use the Software made available to Customer by LeaseWeb as part
of the Backup Service. This license is for the sole purpose of enabling Customer to use the Backup Services as provided by LeaseWeb, in the
manner permitted by Agreement. Customer may not copy, modify or distribute any part of this Software, nor may Customer reverse engineer
or attempt to extract the source code of that software, unless laws prohibit those restrictions or Customer has LeaseWeb’s express written
permission.

6.6. LeaseWeb shall be entitled to erase and delete any and all backed up data from the shared storage platform upon the earlier of (i) the
termination of the Agreement, and (ii) the termination of the Order for the Backup Service.

6.7. LeaseWeb reserves the right to modify, suspend or discontinue the Backup Service at any time and without any liability to Customer. If
LeaseWeb decides to discontinue the Backup Service, it will provide prior notice to the Customer.