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en:help_system:rules_leaseweb:uroven_podderzhki_i_obsluzhivanija:razdel_v._ip-soedinenie

Chapter C. IP connectivity

1. Network performance

1.1. The monthly Network Availability of LeaseWeb’s Network shall be as set forth in the table below (the “Network Availability Target”).

Table 2: Network Availability Target

IP CONNECTIVITYNETWORK AVAILABILITYTARGET
Premium99.8%
Volume99.0%

1.2. In the event that in any calendar month, the Network Availability within LeaseWeb’s Network, is lower than the Network Availability Target,
Customer shall be eligible to receive a Service Credit (the “Network Availability Credit”). The Network Availability Credit shall be equal to 2%
of the Monthly Recurring IP Connectivity Charge for the respective month for every 1% that the Network Availability falls below the Network
Availability Target.

1.3. LeaseWeb’s Network shall have an average monthly packet loss on Customer’s Interconnection Points which are no greater than the
percentages (the “Packet Loss Target”) set forth in the table below. In the event that in any calendar month, the average packet loss for
Premium IP Connectivity within LeaseWeb’s Network, is higher than the Packet Loss Target, Customer shall be eligible to receive a Service
Credit (the “Packet Loss Service Credit”). The Packet Loss Service Credit shall be equal to 1% of the Monthly Recurring IP Connectivity Charge
for the respective month for every 0.1% that the packet loss has exceeded the applicable Packet Loss Target.

Table 3: Packet Loss Target

IP CONNECTIVITYPACKET LOSS TARGET
Premium0.2%
Volume0.5%

1.4. The monthly average roundtrip delay for Customer’s packets within LeaseWeb’s Network shall have a latency for the following regions, as set
forth in the table below (the “Latency Target”). In the event that in any calendar month, the average roundtrip delay for Customer’s packets
within LeaseWeb’s Network for Premium IP Connectivity, is higher than the Latency Target, Customer shall be eligible to receive a Service
Credit (the “Latency Service Credit”). The Latency Service Credit shall be equal to 1% of the Monthly Recurring IP Connectivity Charge for the
respective month for every 10ms that the average monthly roundtrip delay for packets within LeaseWeb’s Network exceeds the Latency
Target.

Table 4: Latency Target

IP CONNECTIVITYLATENCY TARGET
PremiumEU‐EU <90ms, EU‐VS <160ms
VolumeEU‐EU <140ms, EU‐VS <220ms

1.5. Customer shall not be entitled to any Network Availability Credits, Packet Loss Service Credits, or Latency Service Credit in case LeaseWeb
provides IP Connectivity to Customer on a Volume basis.

1.6. LeaseWeb will measure packet loss and latency by randomly sending UDP Datagrams to designated servers placed at LeaseWeb’s Network.
The packet loss and delay times will be measured during 10‐minute intervals and the Service Credit will be calculated accordingly. 1000 UDP
Datagrams will be sent with the length of 96 byte. Customer’s Interconnection Point in LeaseWeb’s Equipment will be measured with SNMP.

1.7. The Network Availability Target, Packet Loss Target, Latency Target is calculated on an IP Connectivity Service basis. However, in case the IP
Connectivity Service is offered to Customer on an aggregated basis, i.e. LeaseWeb offers one Data Traffic or Bandwidth package for a
multitude of Dedicated Equipment Services or Colocation Services, then (i) the Network Availability Target, Packet Loss Target, Latency Target
shall be calculated on a per Dedicated Equipment server basis (in case of lease of Dedicated Equipment) or per rack basis (in case of
Colocation Services), and (ii) for the purpose of calculating the Network Availability Credit, Packet Loss Service Credit, and Latency Service
Credit (as applicable), the Monthly Recurring IP Connectivity Charge shall be prorated on the basis of the total number of servers that are part
of the Dedicated Equipment (in case of lease of Dedicated Equipment) or the total number of Racks made available to Customer (in case of
Colocation Services).

1.8. Packet Loss Service Credits, Network Availability Credits and Latency Service Credits in connection with the same incident shall not be
cumulative, but Customer will be entitled to the highest of such Service Credits.

1.9. The maximum total amount of Packet Loss Service Credits, Network Availability Credits and Latency Service Credits that Customer may be
eligible to in a particular month, shall be limited to 50% of the Monthly Recurring IP Connectivity Charge for the respective month.